Frequently Asked Questions (FAQ)


Welcome to the Bubby on Board FAQ page. Find answers to commonly asked questions below. If further assistance is needed, don’t hesitate to reach out.


Order Placement


How do I place an order?

Placing an order is simple. Browse the products on our website, select the items desired, and add them to the cart. When ready, proceed to checkout, where you’ll enter shipping information and complete payment. Once your order is confirmed, you’ll receive an order confirmation email.


Can I modify or cancel my order after placing it?

Once an order is placed, it is processed quickly to ensure timely delivery. Unfortunately, we cannot modify or cancel orders once they’ve been confirmed. Please double-check your order before completing the purchase.


Shipping


How long will it take for my order to arrive?

Orders typically ship within approximately 6-10 business days, depending on the destination.


Do you offer international shipping?

Yes, we ship to Canada, the UK, USA, NZ and Australia. Shipping times may vary depending on the location.


Will I receive tracking information for my order?

Yes, once your order has been dispatched, you will receive a tracking number via email. This will allow you to track your order’s journey to you.


Returns and Exchanges


What is your return policy?

We want customers to be happy with their purchase. If an item is defective or damaged upon arrival, please contact us within 30 days of receiving the product for assistance with returns or exchanges.


Can I exchange an item?

Exchanges are only available for damaged or defective items. Please contact us as soon as possible for instructions on how to proceed.


Do I have to pay for return shipping?

Customers are responsible for return shipping unless the product received was defective or damaged. If that is the case, we will provide a return shipping label.


Need More Help?

If your question isn’t answered here, feel free to contact us through our Contact Us page, and we’ll be happy to assist you.


Thank you for shopping with Bubby on Board!